Contact
Contact the B2B Team
Let’s talk
We can help you with your B2B account, orders, product range, deliveries and dropshipping cooperation.
FURNEX Partner SupportRequests can be submitted 24/7
Email us
The best way to contact our B2B support team
Send your request directly to the right place
This helps avoid additional questions and allows our team to start handling your request sooner.
B2B Account and cooperation
Registration, account activation, commercial terms, product range and getting started.
Contact usOrders and delivery
Order status, invoices, payments, shipping labels and delivery.
Ask about an orderProduct return
Submit a return request and identify the correct warehouse using the product SKU.
Go to returnsComplaint
Submit a complete request with photographs and product details, and check its status.
Submit a complaintWhat should you include in your message?
The more specific information we receive at the beginning, the sooner we can locate your order and provide a useful response.
Order or invoice number
Company name and contact details
SKU and product name
Brief description of the issue
Tracking or shipping label number
Photographs, if relevant